At Zonocart, customer satisfaction is our priority. All deliveries made through Zonocart follow an Open Box Delivery system.
This means the customer can check the product at the time of delivery before accepting it. Once the product is accepted, no return or replacement will be allowed later.
This policy applies to all Zonocart categories, including:
Grocery and vegetables
Food delivery
Shopping (electronics, appliances, fashion, etc.)
Parcel booking and delivery
Orders can be canceled before the vendor processes or dispatches the product.
Once the order is confirmed or dispatched, cancellation is not possible.
If a prepaid order is canceled before dispatch, a refund will be issued to the original payment method within 5–7 business days.
For Cash on Delivery (COD) orders, no refund is applicable since payment is collected at the time of delivery.
Zonocart or the vendor may cancel an order due to:
Product out of stock
Incorrect pricing or technical issues
Unserviceable delivery location
Payment verification failure
If such cancellation occurs after payment, the full amount will be refunded to your original payment source.
All products purchased through Zonocart are delivered using the Open Box Delivery method.
The delivery partner will open the product box in front of the customer during delivery.
The customer must check the product’s physical condition, model, quantity, and functionality (if applicable) before accepting it.
Once the customer accepts the product and signs off, the order is considered complete and final.
Any issues such as damage, wrong item, or missing parts must be reported immediately at the time of delivery to the delivery partner or Zonocart Support.
Complaints made after delivery acceptance will not be entertained.
Refunds are only applicable under the following conditions:
The order was canceled before dispatch.
The order could not be delivered due to vendor or delivery issues.
The parcel pickup was canceled before the pickup started.
Refunds are processed only for prepaid orders.
The refund will be issued to the original payment method (bank, UPI, or wallet) within 5–10 working days.
Zonocart is not responsible for delays caused by banks or third-party payment gateways.
No cash refund is provided for COD orders.
Zonocart does not provide any return or replacement option once the product has been accepted through open box delivery.
Customers are expected to check the product thoroughly before confirming receipt.
After acceptance, the product is considered sold and no further claims will be accepted.
Food, groceries, and perishable items are non-returnable and non-refundable once delivered.
For parcel bookings:
Cancellation is not possible after pickup is completed.
If canceled before pickup (for prepaid orders), refunds will be processed within 5–7 working days.
Any damage or loss during transit is handled as per the partner courier’s liability policy.
If you face any issue at the time of delivery, please contact Zonocart immediately through:
The “Help” or “Support” section in the Zonocart app, or
Email: support@zonocart.com
Only issues reported during the time of delivery will be accepted and investigated.
Zonocart will coordinate between the customer and the vendor to resolve any genuine issue reported during delivery.
The final decision will be made based on the evidence provided, such as photos or delivery-time proof.
Zonocart’s decision shall be considered final in all such matters.
Zonocart reserves the right to update or modify this policy at any time without prior notice.
The revised version will be posted on the app or website with an updated “Last Updated” date.
Continued use of Zonocart services implies acceptance of the revised policy.
For any refund or cancellation queries, contact:
Zonocart Customer Support
Email: support@zonocart.com
Phone: +91-6300889527
