Welcome to Zonocart!
This Shipping & Delivery Policy describes how products and orders are delivered through Zonocart for different categories such as grocery, food, online shopping, and parcel booking.
By placing an order on Zonocart, you agree to the delivery timelines and service conditions mentioned below.
This policy applies to all orders placed on the Zonocart platform, including:
Grocery & Vegetables Delivery
Food Delivery (Restaurants / Insta Delivery)
Online Shopping (Electronics, Fashion, Home Appliances, etc.)
Parcel & Courier Services
Each category follows a separate shipping process and timeline based on product availability, distance, and service type.
Zonocart provides three main types of delivery options depending on the service:
Applicable for food orders and grocery/vegetable deliveries.
The average delivery time is 30–90 minutes, depending on location, order volume, and availability.
Delivery time may vary during festivals, heavy rain, traffic, or high-demand hours.
Customers can choose a preferred delivery time slot while placing an order.
Scheduled delivery is available for grocery and essential products.
You can modify or reschedule your delivery slot up to 1 hour before the scheduled time (based on rider and store availability).
Applicable for online shopping products such as electronics, appliances, fashion, etc.
Standard delivery is usually completed within 1–2 business days from the date of order confirmation.
For remote or non-serviceable areas, delivery may take up to 3–5 business days.
Zonocart may charge a small delivery fee depending on order value, location, and category.
Delivery charges (if any) will be displayed clearly during checkout.
Free delivery may be offered for specific promotions or minimum order amounts.
For parcel and courier services, delivery charges depend on distance, parcel weight, and size.
Once your order is placed, you will receive real-time updates via SMS, email, or app notifications.
You can track your order status through the “My Orders” section of the Zonocart app.
Tracking includes order confirmation, packaging, dispatch, out-for-delivery, and completion updates.
Orders are delivered directly from local partner stores or restaurants near your location.
Delivery partners pick up your order after it’s confirmed and deliver it promptly.
Insta Delivery orders are usually delivered within 30–90 minutes.
Shopping products are shipped from verified Zonocart sellers or warehouses.
Every order is verified and packed securely.
Zonocart follows Open Box Delivery — customers can check their product condition before accepting delivery.
After acceptance, no return or exchange will be allowed unless the item is defective at the time of delivery.
Parcels are picked up from the customer’s address and delivered to the destination based on distance.
The pickup and delivery timelines will be displayed at the time of booking.
For safety, parcels are sealed and verified during pickup.
Zonocart delivery partners will attempt delivery only once.
If the customer is unavailable at the delivery address, the order will be marked as “Undelivered” and may be canceled.
For prepaid orders, additional re-delivery charges may apply if the customer requests another attempt.
Zonocart aims to deliver all orders on time, but delays may occur due to:
Unexpected traffic, weather, or local restrictions
High order volumes during peak hours or festivals
Technical issues at the partner store or restaurant
In such cases, customers will be notified through the app, SMS, or phone call.
Zonocart is not responsible for delays caused by reasons beyond its control.
For shopping products, Open Box Delivery is mandatory.
Customers must verify the product in the presence of the delivery partner before accepting.
Once accepted and signed off, the product will be considered delivered in perfect condition.
Any damage or issue must be reported immediately at the time of delivery.
Zonocart reserves the right to cancel or reschedule deliveries in the following cases:
Delivery address not reachable or incorrect
Customer not available at delivery time
Repeated delivery failures
Product or restaurant unavailability
Unforeseen local restrictions or lockdowns
In such cases, customers will be informed, and if payment was already made, a refund will be processed as per Zonocart’s Cancellation & Refund Policy.
Zonocart currently operates within select zones, cities, and districts.
Availability of delivery depends on pincode and local service partners.
Some remote or rural areas may not be covered yet.
Customers must provide the correct address, contact number, and availability during delivery.
Customers are responsible for receiving the order at the scheduled or estimated delivery time.
For “Open Box Delivery,” customers should inspect the item before signing confirmation.
Zonocart may update this Shipping & Delivery Policy periodically.
Any modifications will be published on the app or website with an updated “Last Updated” date.
Continuing to use Zonocart services means you accept the revised policy.
For any delivery or shipping-related questions, please contact:
Zonocart Customer Support
📧 Email: support@zonocart.com
📞 Phone: +91-6300889527
